Accessibility Services

The Kentucky International Convention Center is an ADA-Compliant Facility.

Info & Disability Assistance Booth

The Info & Disability Assistance Booth is located outside the registration area. We’re happy to help any attendee that requires assistance information regarding accessibility.

Wheelchairs and scooters will be provided by Gould’s in the Registration Area of GalaxyCon Louisville.

Rates Per Day (Include 6% Sales Tax):

  • $53.00 Scooter
  • $26.50 Manual Wheelchair

To register for a rental power scooter or manual wheelchair call Evelyn 502-491-2000 at extension 4330

Please ask Gould’s if you have a special request. They will try to accommodate all requests when possible

  • You can Pre-Register Monday-Friday, 9:30am – 4:45pm before Wednesday, November 20, 2019
  • After Wednesday, November 20th – You will need to register on site (KICC) at the Gould’s Scooter Booth
  • Gould’s will need the user’s height, weight, contact information, rental dates, form of ID and payment at time of reservations
  • Gould’s will accept cancellations with a full refund up to three days before 2019 GalaxyCon Louisville’s opening day – cancellation deadline with full refund before 4:45pm Tuesday, November 19th. We will not issue a partial or full refund after 4:45pm Monday, November 19th.
  • Gould’s will set up and re-charge all scooters each night, so they will be fully charged when picked up
  • Scooters need to be returned to the Gould’s Rental Booth located in the Registration area 15 minutes prior to the close of Registration each evening for recharging and will be reissued the next day (Returned By: Friday Nov 22 – 7:45pm, Saturday Nov 23rd – 7:45pm, Sunday Nov 24th – 6:15pm)

There are 28 ADA accessible parking spaces located within our on-site parking garages: Cowger Parking Garage

and Commonwealth Parking Garage.

  • All public restrooms in KICC are accessible according to Federal ADA requirements. Family restrooms are also located throughout the facility.

All perimeter public entrance doors have an ADA door for accessibility.

Wheelchairs and scooters will be provided by Gould’s in the Registration Area of GalaxyCon Louisville.

Requests for an interpreter must be made at least two weeks before GalaxyCon Louisville in order to be accommodated. Requests must be sent by email to

Live animals are prohibited in the conference venue without proper written permission. Service animals may accompany a person with a disability in the venue, however this does not include emotional support animals, therapy animals, or companion animals. 

All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. All service animals must be housebroken and should have legally required vaccinations.

Attendees requiring the assistance from a service animal may pick up a Fast Pass Button at the Info & Disability Booth that will allow them access to the Fast Lane in the Autograph and Photo Ops area of the convention.

You assume complete responsibility for your animal while at GalaxyCon Louisville. Anyone bringing an animal will be responsible for and liable for any damages or injury caused by the animal.

Those requiring assistance from their PCA may request a complimentary companion day pass at the info & disability booth. This pass grants the PCA access to the event as well as a Fast Lane Badge for Autographs and Photo Ops in the celebrity area.

KICC is Federal ADA and OSHA compliant throughout the entire venue for braille signage. Braille can be found

through all of our restrooms, meeting rooms and inside of each elevator cab. Voice activation is in each of the newer elevators.